How can we help?
Find quick answers about the iPhone app, your HabiVue account, Premium access and billing. If you still need help, send us a message below.
The essentials, explained clearly.
Where do I use HabiVue?
All photo redesign and Premium functionality is inside the HabiVue iPhone app. This website is for downloading the app, starting Premium and managing billing or cancellation. Your app account is created automatically after checkout.
Are my website credentials also my app credentials?
Yes. The credentials delivered after checkout are the same credentials you use to sign in to the HabiVue app.
How does the 3-day trial work?
Eligible accounts receive 3 days of Premium access. Unless canceled before the displayed trial end, Premium renews every 2 weeks for 19.99 EUR or the localized equivalent accepted at checkout.
When does Premium become active?
Premium becomes active after the billing confirmation is received and verified. Use the same email and the credentials delivered after checkout to sign in to the iPhone app.
How do I cancel?
Open the cancellation page, enter the checkout email and the last four card digits, then submit the request. Cancel before the displayed trial end if you do not want the first recurring charge. Cancel subscription.
What happens after I cancel?
A confirmed cancellation stops matching HabiVue subscriptions from renewing. If you need help locating the purchase, contact support without sending full card details.
I cannot sign in to the app. What should I check?
Confirm that you are using the email address and password delivered after checkout. Passwords are case-sensitive. If the problem continues, use the contact form and choose App access and credentials.
What should I include in a billing request?
Send the purchase email and transaction reference if available. Never include your password or full card details.
Still need a hand?
Tell us what happened and we will reply to the email address below. Never send your password or full card details.
Prefer email? Write to support@habivueapp.com