This policy applies to HabiVue Arc Premium subscriptions started and paid for through this website, supplied by SUCCESS GAMES S.R.L. for use in the HabiVue iPhone app. Website payments are processed securely by our payment provider. Subscriptions started through the App Store are billed and administered by Apple, and related refund requests must be submitted through Apple’s applicable process, without limiting any mandatory consumer rights.
3-day trial and cancellation
The Premium trial lasts 3 days. Use the Cancel subscription page before the displayed trial end to prevent the first recurring charge. If it is not canceled in time, Premium renews for 19.99 EUR or the localized equivalent accepted at checkout every 2 weeks until canceled. Cancel subscription.
Statutory withdrawal right
Where applicable to you as a consumer, a statutory withdrawal period of 14 calendar days begins when the online subscription contract is concluded, including when the subscription starts with a free trial. This statutory period does not restart when the first paid charge or a later recurring charge is processed. If you expressly request immediate access to the digital service, the service already supplied before withdrawal may be taken into account, and the withdrawal right may be limited or lost only in the circumstances permitted by applicable law. Any stronger mandatory rights in your country continue to apply.
Recurring charges and unused time
Each refund request must identify the specific transaction concerned and will be reviewed under this policy and applicable law. A recurring charge does not create a new statutory withdrawal period and is not automatically refundable merely because the request is submitted within 14 days of that charge. Canceling stops future renewals and normally takes effect at the end of the current paid period; it does not automatically refund time already used or remaining in that period.
Duplicate, unauthorized or defective service
Contact us promptly about a duplicate charge, a transaction you do not recognize, or a persistent material technical problem that prevents access to the Premium features described. We and the payment provider will investigate. Eligible refunds or other remedies will be provided where required by law or approved after review.
How to request a refund or withdraw
Email support@habivueapp.com or use the refund or support link in your payment receipt. Identify the specific transaction concerned and include the purchase email, transaction reference, charge date and a clear statement that you request a refund or exercise your withdrawal right. Never send full card details.
Model notice: “I hereby give notice that I withdraw from my HabiVue Arc Premium subscription contract concluded on [date], using [purchase email]. Name: [name]. Address: [address]. Date: [date].” A clear statement containing the same information is sufficient; this wording is optional.
Refund method and timing
Approved refunds are returned to the original payment method where possible. Processing and bank posting times vary. Where a statutory withdrawal right applies, the refund will be processed within the period required by applicable law; otherwise, the timing communicated by the payment provider applies.
Consumer rights
Nothing in this policy excludes or limits rights that cannot lawfully be waived, including remedies for digital content or services that are not of satisfactory quality, fit for purpose or as described.
Owner and legal operator
SUCCESS GAMES S.R.L.
Owner and service operator
Registered in Republic of Moldova
Registered office: str. Independentei 19/2, Bacioi, MD-6812 Chisinau, Republic of Moldova
Republic of Moldova
https://habivueapp.com
support@habivueapp.com